AI deliveryOperating modelB2C communications
Merlin PMS Modernisation
Legacy workflows and fragmented communications limited delivery confidence across UK and US stakeholders in a regulated environment.
Introduced an outcome-led product model, tightened roadmap-to-MVP governance, and embedded AI-supported workflow patterns into planning and delivery.
Decision focus
- Prioritised feasibility-first discovery before committing to broad feature scope
- Focused roadmap sequencing on highest-friction user journeys
- Combined product, UX and engineering reviews into a single decision cadence
Enterprise transformationPlatform qualityDelivery cadence
CBRE Compliance Platform Modernisation
Context
A complex global compliance platform suffered from quality issues and slow delivery across multiple business units.
Execution reset
Reset delivery governance, reworked the backlog around high-impact platform risks, and aligned design and engineering around measurable release outcomes.
Key outcomes
Quality
70% defect reduction
Lower defect rates achieved during the modernisation phase.
Velocity
~10x faster delivery
Delivery cadence accelerated through clearer prioritisation and flow.
Execution
7 major features in one quarter
Demonstrated sustained delivery throughput in a complex domain.